US Chinese Embassy Website

The goal of this project was to select a website that had poor usability, and redesign it for improved user experience for two main user tasks. I collaborated with a team of 3 to conduct baseline usability testing and create a UX target table to define and measure user goals. We completed the full redesign process based on our findings by creating sketches, wireframes, and a functional prototype using Figma and HTML. After we implemented our usability improvements based on our research findings, we were able to reduce errors and task completion time by over 50% for all test participants, achieving our goal of improved user experience.

I contributed to the project in various ways, including analyzing the site to identify broken usability guidelines, contributing to the UX Target Table, conducting baseline testing (observation, note-taking, and recruiting participants), creating sketches and wireframes, developing a detailed planning document, assisting with validation testing (leading a participant test, note-taking, and observation), and documenting the project in an online blog.